Terms and Conditions

TERMS AND CONDITIONS

of the company

ZARYA s.r.o.
registered office: Čapkova 119/10, 353 01 Mariánské Lázně, Czech Republic
Company ID: 09785752
VAT ID: CZ09785752
registered in the Commercial Register maintained by the Regional Court in Plzeň, Section C, Insert 40168
for the sale of goods through the online store available at
www.zaryashop.eu

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (hereinafter the “Terms and Conditions”) of ZARYA s.r.o., with its registered office at Čapkova 119/10, 353 01 Mariánské Lázně, Czech Republic, Company ID: 09785752, VAT ID: CZ09785752, registered in the Commercial Register maintained by the Regional Court in Plzeň, Section C, Insert 40168 (hereinafter the “Seller”), govern the mutual rights and obligations of the contracting parties arising in connection with a purchase agreement concluded between the Seller and the Buyer through the online store at www.zaryashop.eu.

1.2. These Terms and Conditions apply to purchases made by consumers. A consumer is a natural person who, outside the scope of their business activity or independent profession, concludes a contract with the Seller or otherwise deals with the Seller.

1.3. Provisions deviating from these Terms and Conditions may be agreed in the purchase agreement. Any such provisions shall prevail over these Terms and Conditions.

1.4. These Terms and Conditions form an integral part of the purchase agreement. The purchase agreement and these Terms and Conditions are drawn up in the Czech language. The English version is an informative translation; in the event of any discrepancy, the Czech version shall prevail unless mandatory law provides otherwise.

1.5. The Seller may amend or supplement these Terms and Conditions. This shall not affect rights and obligations arising during the effectiveness of previous versions.

1.6. Seller’s contact details:
ZARYA s.r.o.
Čapkova 119/10
353 01 Mariánské Lázně
Czech Republic
e-mail: info@zaryashop.eu
phone: +420 777 655 095

2. USER ACCOUNT

2.1. Based on the Buyer’s registration on the website, the Buyer may access their user interface and place orders through their user account. If the web interface allows it, the Buyer may also place orders without registration.

2.2. When registering and ordering goods, the Buyer is obliged to provide true and correct information. The Buyer is obliged to update the data in the user account whenever it changes.

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to keep confidential all information necessary to access the user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. The Seller may cancel the user account, especially if the Buyer has not used it for more than 2 years or if the Buyer breaches obligations arising from the purchase agreement or these Terms and Conditions.

2.6. The Buyer acknowledges that the user account may not be continuously available, especially due to necessary technical maintenance.

3. INFORMATION ABOUT GOODS AND PRICES

3.1. Information about goods, including the prices of individual products, is provided for each product in the online store. Prices are stated including VAT and all related charges, except for shipping costs and any fees connected with the selected payment method, if charged separately.

3.2. Information about packaging and delivery costs is provided in the online store and during the ordering process. This information applies to deliveries to countries to which the Seller currently ships.

3.3. The presentation of goods in the online store is for information purposes only and the Seller is not obliged to conclude a purchase agreement regarding such goods.

3.4. Any discounts on the purchase price of goods cannot be combined unless expressly stated otherwise by the Seller.

4. ORDER AND CONCLUSION OF THE PURCHASE AGREEMENT

4.1. The Buyer places an order for goods in the following ways:
a) through their customer account, if previously registered,
b) by completing the order form without registration.

4.2. When placing the order, the Buyer selects the goods, quantity, payment method and delivery method.

4.3. Before submitting the order, the Buyer is allowed to review and change the data entered in the order. The Buyer submits the order by clicking the button “Zaplaťte nyní” or a similarly labelled button clearly indicating an obligation to pay.

4.4. The data stated in the order is considered correct by the Seller. Immediately after receiving the order, the Seller shall confirm its receipt to the Buyer by e-mail sent to the address provided in the order.

4.5. The purchase agreement is concluded only when the Seller confirms the order. The Seller is not obliged to accept the order, especially in the event of stock depletion, an obvious pricing error or a technical error.

4.6. Any costs incurred by the Buyer when using means of distance communication shall be borne by the Buyer.

5. PAYMENT TERMS

5.1. The Buyer may pay the purchase price of the goods and any costs connected with delivery by the methods currently offered in the online store at checkout.

5.2. Together with the purchase price, the Buyer is obliged to pay the costs connected with packaging and delivery in the agreed amount.

5.3. In the case of cashless payment, the purchase price is due within the period stated in the order or in the order confirmation.

5.4. The Seller is entitled to request full payment of the purchase price before dispatching the goods.

5.5. The tax document – invoice – shall be sent to the Buyer electronically to the Buyer’s e-mail address or made available within the order.

6. DELIVERY OF GOODS

6.1. Delivery and collection methods are stated during the ordering process according to the current offer of the online store.

6.2. If the Seller is obliged under the purchase agreement to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery.

6.3. If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or in a different manner than stated in the order, the Buyer is obliged to pay the costs associated with such repeated delivery or alternative delivery method.

6.4. Upon receiving the goods from the carrier, the Buyer is obliged to check the integrity of the parcel packaging and immediately inform the carrier and the Seller of any obvious defects.

7. WITHDRAWAL FROM THE PURCHASE AGREEMENT

7.1. A Buyer who is a consumer has the right to withdraw from a distance purchase agreement within 14 days from the date of receipt of the goods, or from the receipt of the last item if multiple types of goods or several parts of a delivery were ordered.

7.2. To withdraw from the purchase agreement, the Buyer may use the model withdrawal form available on the Seller’s website. The withdrawal may be sent to info@zaryashop.eu or by post to the Seller’s registered office.

7.3. The Buyer is obliged to send back or hand over the returned goods to the Seller without undue delay, no later than 14 days from withdrawal from the agreement.

7.4. The Buyer bears the costs associated with returning the goods unless the Seller expressly offers another method of return or collection.

7.5. The Seller shall return all payments received from the Buyer, including delivery costs corresponding to the cheapest offered delivery method, within 14 days from withdrawal. However, the Seller is not obliged to refund the money before receiving the returned goods or before the Buyer proves that the goods have been sent back, whichever occurs first.

7.6. The Buyer is liable for any diminished value of the goods if they were handled in a way other than necessary to become acquainted with their nature, characteristics and functionality.

7.7. The Buyer acknowledges that it is not possible to withdraw, in particular, from a contract for:
a) goods made according to the Buyer’s requirements or adapted to the Buyer’s personal needs,
b) goods subject to rapid deterioration or goods with a short shelf life,
c) sealed goods which are not suitable for return for reasons of health protection or hygiene once unsealed by the Buyer.

7.8. In the case of products for which the Buyer chooses personalization, embroidery, made-to-measure adjustment or any other individual customization according to the Buyer’s request, such goods are considered goods adapted to the Buyer’s requirements or personal needs. In such a case, withdrawal under Article 7.1 is not possible. This does not affect the Buyer’s rights arising from defective performance.

7.9. If a gift is provided together with the goods, the gift agreement is concluded subject to a condition subsequent that if the Buyer withdraws from the purchase agreement, the gift agreement becomes ineffective and the Buyer is obliged to return the gift together with the goods.

8. RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

8.1. The rights and obligations of the parties regarding defective performance are governed by applicable legal regulations.

8.2. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable that the goods:
a) correspond to the agreed description, type, quantity and quality,
b) are fit for the purpose for which goods of this kind are usually used,
c) are delivered with accessories and instructions for use, if customary given the nature of the goods.

8.3. If a defect appears within one year from receipt, the goods are deemed to have been defective already upon receipt, unless the nature of the goods or defect excludes this. The Buyer may claim a defect that appears within two years from receipt.

8.4. If the goods have a defect, the Buyer may request its removal. At the Buyer’s choice, this may be repair of the goods or delivery of new goods without defects, unless the chosen method is impossible or disproportionately costly.

8.5. The Buyer may request a reasonable discount or withdraw from the agreement if:
a) the Seller refused to remove the defect or failed to remove it within a reasonable time,
b) the defect occurs repeatedly,
c) the defect constitutes a material breach of contract,
d) it is evident from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the Buyer.

8.6. Complaints may be submitted:

• by e-mail: info@zaryashop.eu
• by post or in person at: Čapkova 119/10, 353 01 Mariánské Lázně

8.7. When submitting a complaint, the Seller shall provide the Buyer with a confirmation stating the date of the complaint, its content, the requested method of settlement and the Buyer’s contact details.

8.8. The complaint, including removal of the defect, shall be handled without undue delay, no later than 30 days from the date of submission, unless the Seller and the Buyer agree on a longer period.

8.9. The Seller shall inform the Buyer about the outcome of the complaint and provide confirmation of the date and method of settlement, or written justification if the complaint is rejected.

9. OUT-OF-COURT DISPUTE RESOLUTION

9.1. The authority competent for out-of-court settlement of consumer disputes arising from the purchase agreement is the Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic.

9.2. The Buyer may also address a complaint to the supervisory authority. Consumer protection supervision is carried out by the Czech Trade Inspection Authority; supervision of personal data protection is carried out by the Office for Personal Data Protection.

10. PERSONAL DATA PROTECTION

10.1. The Seller fulfils its information obligation towards the Buyer within the meaning of GDPR through a separate document published on the website of the online store.

11. MARKETING COMMUNICATIONS AND COOKIES

11.1. The Seller fulfils its obligations related to marketing communications and the use of cookies through separate documents and cookie settings on the website.

12. DELIVERY OF NOTICES

12.1. Notices may be delivered to the Buyer via the e-mail address stated in the order or in the user account.

13. FINAL PROVISIONS

13.1. If the relationship established by the purchase agreement contains an international element, it shall be governed by Czech law.

13.2. If any provision of these Terms and Conditions is invalid or ineffective, such provision shall be replaced by a provision whose meaning is as close as possible to the original.

13.3. The purchase agreement, including these Terms and Conditions, is archived electronically and is not publicly accessible.

13.4. The appendix to these Terms and Conditions is the model withdrawal form.

These Terms and Conditions become effective on 21 April 2026.

In Mariánské Lázně on 21 April 2026

ZARYA s.r.o.